9 Ways Technology Has Changed The Tow Truck Industry

Tow Truck


While towing might not come to mind as an industry whose processes have changed much over the years, the reality is, like most businesses, technology has affected almost every aspect of the way we operate.

While the changes over the years could fill a tiny low novel, we wanted to hide the seismic differences we’ve seen in our 25+ years within the biz here in Durham, NC.

1. Payment System

Towing is basically a cash-flow business, so it’s important we expedite payment (at low or no fees) whenever possible. Not all clients pay in cash. Some opt to make payments online and this may require towing companies like towing San Jose to set up payment systems accepting them.

Although most companies still accept cash as payments, having the ability to supply other payment options helps attract more customers. Some find online, MasterCard, or payments through apps safer and convenient.

2. Scheduling

Technology can even help in managing and running the towing company. Rather than manually listing the schedule of the day, week, or month, it is often easily done through technology. It makes scheduling much easier to try and do and far less confusing to work out. There are various scheduling apps and software that may be accustomed to aid in such clerical tasks.

3. Logging Hours

Each of the drivers is required a particular number of working hours. Traditional and manual methods would involve a card while some simply check the attendance manually. It is often a challenging task to stay track of those. Luckily there are different apps that may be wont to make it easier to log in to start out their shift and log out after their shift. The apps keep a transparent record of the hours. This also makes it much easier to compute what proportion they need to be got. Additionally, the apps may be accustomed to help with their taxes.

4. Data Organization

Filing a listing of clients and their information manually in folders will certainly take time and space. During this digital world, most towing companies have already got a computer designated to store such data. Of course, they might still be able to print out such data and have physical copies but having them stored digitally makes the data easier to sort, find, and store.


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5. Location Tracking And Route Creation

Tow truck drivers are liable for getting the tow trucks to their destination but they aren’t alone in deciding the most effective route to require to induce from one point to a different. This helps them determine who should be chargeable for visiting a delegated client when the decision comes. It can help prevent confusion and multiple tow trucks servicing identical clients when just one is required.

6. Marketing

Most people who need a tow car will likely call the towing company. However, They wouldn’t know the way to call unless you market your services. Many folks are always on their phones so marketing on different platforms is additionally an excellent idea for towing companies.

7. High Definition Cameras For Documentation

Before a car gets towed, it has to be documented first to record the condition it’s currently in. With high-definition cameras, this could be properly done. This prevents clients from making claims that the towing companies are answerable for damaging the vehicle when it’s already damaged in the first place.

Some tow trucks might also be fitted with cameras so they can record how the car is handled. It can record how it’s loaded into the truck. Towing companies may opt to fit cameras at the rear of their trucks in order that drivers can check the vehicle that they’re towing while on the road.

8. Relay of knowledge

Some clients who call up a towing company may have their vehicles repaired onsite when the matter is barely minimal. However, there are some that may require more specialized services or an auto fix-it shop intervention.

Some towing companies use apps or software to assist them in easily input vehicle information, what was done, and what still has to be done on the vehicle. This lessens paperwork that must be filled up and it also makes it easier and faster to pass information.

9. Tow Truck Upgrades

One of the most benefits of technology within the towing industry is that the availability of higher tow trucks. There are now better models available and upgrades may also be done on older models. The towing equipment of today is more reliable and may offer better safety not just for clients but also for truck drivers. With better equipment, towing companies are better at helping clients get out of their difficult situations.