9 Ways Technology Is Changing The Towing Industry Today

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While towing might not come to mind as an industry whose processes have changed much over the years, the reality is, like most businesses, technology has affected almost every aspect of the way we operate.

Payment System

Towing is essentially a cash-flow business, so it’s important we expedite payment (at low or no fees) whenever possible. Towing companies know that they need to stay up with technology when it involves receiving payments. Not all clients will pay in cash. Some choose to make payments online and this might require towing companies to set up payment systems accepting them.

Having the ability to supply other payment options helps attract more customers, although most companies still accept cash as payments. Online, MasterCard, or payments through apps some find online safer and convenient.


Technology also can help in managing and running the towing company. Rather than manually listing the schedule of the day, week, or month, it may be easily done through technology. It makes scheduling far less confusing to work out and much easier to try and do. There are various scheduling apps and software which will be accustomed to aid in such clerical tasks.

Logging Hours

Each of the drivers is going to be required a specific number of working hours. Traditional and manual methods would involve a Hollerith card while some simply check the attendance manually. It is often a challenging task to stay track of those. Luckily there are different apps that will be wont to make it easier to log in to begin their shift and log out after their shift. A transparent record of the hours is what the apps keep. This also makes it much easier to compute what proportion they need to be purchased. Additionally, the apps may also be accustomed to helping with their taxes.

Data Organization

What will certainly take time and space is filing a listing of clients and their information manually in folders. A computer designated to store such data is what most towing companies have already got in this digital world. Of course, they’d still be able to print out such data and have physical copies but having them stored digitally makes the data easier to sort, find, and store.


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Location Tracking And Route Creation

Tow truck drivers are answerable for getting the tow trucks to their destination but they aren’t alone in working out the simplest route to require to urge from one point to a different. To oversee where the tow trucks are currently in is what the GPS capabilities also allow someone. Visiting a delegated client when the decision comes, helps them determine who should be chargeable. It can help prevent confusion and multiple tow trucks servicing identical clients when only 1 is required.


Most people who need a truck will likely call the towing company. However, unless you market your services, they wouldn’t know the way to call. Some towing companies still use traditional marketing strategies but many are now enjoying the advantages of online marketing. Many folks are always on their phones so marketing on different platforms is additionally an excellent idea for towing companies.

High Definition Cameras For Documentation

To record the condition it’s currently in, it has to be documented first before a car gets towed. With high-definition cameras, this may be properly done. This prevents clients from making claims that the towing companies are answerable for damaging the vehicle when it’s already damaged in the first place.

Some tow trucks may additionally be fitted with cameras so they can record how the car is handled. How it’s loaded into the truck is what it can record. Towing companies may also opt to fit cameras at the rear of their trucks so drivers can check the vehicle that they’re towing while on the road.

Relay of knowledge

Some clients who call up a towing company may have their vehicles repaired onsite when the matter is simply minimal. However, there are some that might require more specialized services or an auto store intervention.

In such cases, technology can help the towing company transmit information immediately about the car they’re towing. Some towing companies use apps or software to assist them in easily inputting vehicle information, what was done, and what still must be done on the vehicle. This lessens paperwork that has to be filled up and it also makes it easier and faster to pass information.

Tow Truck Upgrades

The availability of higher tow trucks is one of the most beneficial technology within the towing industry. There are now better models available and upgrades may be done on older models. The towing equipment of today is more reliable and might offer better safety not just for clients but also for the wrecker drivers. At helping clients get out of their difficult situations, towing companies are better with better equipment.